Terms of Service
|1||Introduction and Your Acceptance of the User Agreement||This section contains introductory information about these terms and additional terms that apply to you, and how you accept such terms;|
|2||Amendments to the User Agreement||This section sets out how we will update these terms and when we will provide notice to you of this;|
|3||Who May Use The Services And Software||This section sets out the limitations on who may use our services and how we may verify your age and identity;|
|4||Your Use of Our Technology And Intellectual Property||In this section we set out your rights in respect of intellectual property;|
|5||Your Promises To Us||This section sets out certain acknowledgments and promises that you make in respect of your account and your use of our services;|
|6||Prohibitions Regarding Your Uses of the Sites and Services||This section sets out certain prohibited activities;|
|7||Your Account||This section contains information as to how you are permitted to use your account as well as the conditions relating to your account (including in relation to multiple accounts);|
|8||Payment Transactions and Payment Fraud by You||In this section we describe how payments are made, who is responsible for such payments and any additional fees that may be applied;|
|9||Our Promotions and Bonuses||In this section we provide information as to how we conduct promotions and special offers;|
|10||What Are Our Obligations to You?||This section contains additional information regarding our obligations to you;|
|11||In What Instances Will We be Liable to You?||These section sets out in what instances we will be liable to you and any limitations and exclusions of our liability;|
|12||Your Breach of These Terms and Conditions||This section sets out our remedies in the event that you breach these terms;|
|13||Your Disputes With Us||In this section we set out further details as to how you can raise and resolve a dispute with us;|
|14||Account Closure and Termination||In this section we set out how and when we may cancel your account or terminate the agreement between you and us, and also how you can do the same;|
|15||General||This section contains various general provisions with respect to the agreement between you and us;|
|16||Gaming Regulations||In this section we provide information on how we are regulated;|
|17||Use Of Our Chat Feature||In this section we set out the rules for use of our chat feature;|
|18||Customer Service Department||This section contains further information about your interaction with us;|
|19||Exchange Rates||This section contains information as to how we deal with currency exchanges;|
|20||Governing Law||This section states the law that governs our relationship with you|
|21||Provisions Relating to Jackpot Winnings and Live Casino||This section sets out additional terms relating specifically to jackpot winnings and live casino|
|22||Language Discrepancies||This section sets out that in the event of any discrepancy between the English language version of this User Agreement and any translated version of the User Agreement, the English language version shall prevail.|
1. Introduction and Your Acceptance of the User Agreement
|1.1||Fantastic Spins is a brand (the "Brand") owned by us (as defined below) or our affiliate's licensee, as applicable ("Brand Owner"). The games which the Brand Owner promotes on this Site are operated by us under our license.|
|1.2||If you play or register an account in the United Kingdom ("UK Player") the contracting party with respect to the User Agreement(as defined below) shall be 888 UK Limited. 888 UK Limited ("us" or "we" or "our" or "Company") is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to casino services. PLEASE READ THE TERMS OF SERVICE SET OUT HERE ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.|
PLEASE NOTE: Depending on where you play, the contracting party with respect to the User Agreement shall be as follows:
|1.4||In these Terms of Service, "you" or "your" means you, the person who uses the Services or the Software (both as defined below).|
|1.6||By registering with the Fantastic Spins site (the "Site"), you will have the opportunity to participate in activities and games offered on the Site including instant games (also known as "Casino Games" or "IG") and any other games offered on the platform (the "Services"). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an "Alternative Platform").|
|1.7||Our software, which is available either through the Site or an Alternative Platform (the "Software"), allows you to use the Services.|
|1.8||When you use the Services or software whether through the Site or an Alternative Platform, the User Agreement shall apply to you.|
|1.9||By registering with us and/or by using or accessing the Site, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device.|
|1.10||We may suspend, modify, remove or add to the Services or software at any time.|
2. Amendments to the User Agreement
|2.1||We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services.|
|2.2||We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement.|
|2.3||We advise that you check for updates to the User Agreement on a regular basis.|
3. Who May Use The Services And Software
|3.1||No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ("Legally of Age") may use the Software or use the Services under any circumstances. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.|
|3.2||FOR UK PLAYERS ONLY: If you are under the age of 18, are located in the United Kingdom and gamble you are committing a criminal offence in the United Kingdom.|
|3.3||We reserve the right to close accounts registered from certain countries. This was introduced after high volume credit card fraud originated in these countries.|
|3.4||Persons located in certain countries including but not limited to the United States of America, Israel, Turkey, Spain, France, Italy, Denmark, Belgium, Gibraltar and Antigua are prohibited from opening an account with the Site, make any deposits nor use the Services.|
|3.5||If we reasonably suspect that you are using the Software or Services from the jurisdictions under section 3.4, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom.|
|3.6||You must not use the Software or use the Services under any circumstances if you are not Legally of Age. If you are not Legally of Age and you use the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below.|
We may request proof of your age at any stage from you, to verify that you are Legally of Age or older. Whilst we are undertaking such age verification, you will not be able to withdraw any winnings from your account. If on completion of the age verification process you are shown not to be Legally of Age or older, you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 14 below.
FOR UK PLAYERS ONLY: If your age is not verified by us within 72 hours of your first deposit with us, your account will be frozen and no further gambling will be permitted until we have successfully verified your age.
FOR UK PLAYERS ONLY: If on completion of the age verification process you are shown not to be Legally of Age or older and we will close your account in accordance with applicable regulation and terminate the User Agreement.
|3.8||We may also verify your registration details, such as name, address, age/date of birth, credit worthiness and payment methods used, at any time, by requesting certain documents from you. These documents may typically include an identity card, proof of address such as a utility bill, and proof of your payment method, and can be uploaded through the Cashier. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. In the event that you fail to provide adequate documentation for us to verify your identity, you will have materially breached this User Agreement. Should the documents fail our internal security checks - for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent - we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents.|
|3.9||When you use the Site you may be required to provide us with certain information regarding your source of funds, financial standing, occupation and other similar details. We may restrict your account if such information is not provided by you.|
|3.10||We may also perform background checks on you and request any relevant documentation from you for any reason. The scope of such due diligence, verification, investigation and on-going monitoring will be dependent on the specific case, but could include (but is not limited to) your registration details, such as your name, address and age/date of birth; identity; occupation; personal history; financial transactions, financial standing; source of funds and/or gaming activity. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section 14 below.|
If you register with us in Germany solely in relation to data disclosure for verification of your identity you provide the following declaration:
"I hereby consent to the disclosure of my personal data to SCHUFA (SCHUFA Holding AG, Kormoranweg 5, D-65201 Wiesbaden) for the purpose of verifying my identity. I understand that SCHUFA will then report the degree of conformity of the data provided by me with the data contained in its records as a percentage and, if applicable, further provide proof of verification evidenced by an identity card, executed by SCHUFA, or another contract partner in the past to 888 Germany Limited. On the basis of the results provided by SCHUFA, 888 Germany Limited may thus determine whether I am registered in SCHUFA's database at the address indicated by me. No further data will be exchanged. No alternative addresses will be reported, nor will my data be stored in the SCHUFA records. Only the fact that my address has been checked will be kept on record by SCHUFA. Further information is available at www.meineschufa.de."
888 Germany Limited is an entity within the 888 corporate group.
|3.12||Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or Brand Owner are permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.|
4. Your Use of Our Technology And Intellectual Property
You may only use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the User Agreement. The Software's code, structure and organization are protected by intellectual property rights. You must not:
You will be liable to us for any damage, costs or expenses we suffer or incur that arise out of or in connection with your commission of any Prohibited Activities. You shall notify us as soon as reasonably possible after becoming aware of the commission by any person of any of the Prohibited Activities and shall provide us with reasonable assistance with any investigations we may conduct in light of the information provided by you in this respect.
|4.2||The brand names relating to the Brand Owner, the Site and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with the Brand Owner from time to time (the "Trade Marks") are owned by us, any company within our group of companies, our licensors and/or the Brand Owner. In addition to the rights in the Trade Marks, we or any company within our group of companies, our licensors and/or the Brand Owner own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the "Site Content"). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only.|
5. Your Promises To Us
You confirm the following to us:
|5.1||You are Legally of Age or older, you are of sound mind and you are capable of taking responsibility for your own actions.|
|5.2||All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Should you use a credit/debit card or any other form of payment which is not in your personal name, you must have received complete and sufficient consent from the person in whose name the credit/debit card is registered, before you are able to use such credit/debit card. We will presume that you have received such complete and sufficient consent from the rightful owner from the person in whose name the credit/debit card is registered to make use of such payment instrument for the purposes herein, prior to your engagement with us. You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card/debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section 14 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations.|
|5.3||Your account with us is solely for your benefit. You shall not allow any third party (including a relative, as defined in section 3.12 above) to use your account, account username, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by you or by a third party acting on your behalf.|
|5.4||You will not reveal your account login details to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account login details so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account login details by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill.|
|5.5||You are responsible for the security of your account login details on your own PC or internet access location. If your login details are "hacked" from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us.|
|5.6||You are fully aware that there is a risk of losing money when gambling by means of the Services. You agree that your use of the Services is at your option, discretion and risk.|
|5.7||You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time.|
|5.8||You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.|
|5.9||We may seek to publish the amounts you have won alongside your chosen account username on the Site and/or through social networks.|
|5.10||You are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services.|
|5.11||You acknowledge that certain games which are included in the Services are offered to you on a "shared basis" which enables users of the Services via the Site and other websites owned or operated by us as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits.|
|5.12||You acknowledge that, we reserve the right to change from time to time the table rake in relation to real wagering and/or the use of bonus funds.|
|5.13||You acknowledge, that all times that are published on this Site are local British times (GMT).|
|5.14||That you will not use any software program, robot or external aid, which is endowed with artificial intelligence in connection with your use of our Services. Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, or (iii) any type of tool that performs any action on behalf of a player (collectively "Software Aids").|
6. Prohibitions Regarding Your Uses of the Sites and Services
|6.1||If we reasonably determine that you are engaging in or have engaged in fraudulent or unlawful activity or conducted any prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (examples of which are set out at section 6.2 below), any such act will be considered as a material breach of this User Agreement by you. In such case we may close your account and terminate the User Agreement in accordance with section 14 below and we are under no obligation to refund to you any deposits, winnings or funds in your account. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity.|
The following are some examples of "fraudulent or unlawful activity":
|6.3||If you suspect that any player is cheating, you can contact us at firstname.lastname@example.org.|
7. Your Account
|7.1||Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.|
|7.2||Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.|
|7.3||Monies held in your account shall not attract any interest.|
|7.4||If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy, your account will be considered a "dormant account". Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. However you can at any time login to the account or contact us to request that we restore the account and have access to the positive balance in the account before the account became a dormant account subject to our verifying your identity.|
|7.5||We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money.|
|7.6||We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than in Pounds Sterling might be rounded up or down on conversion to or from Pounds Sterling. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 8.61 Pounds Sterling then your account will be credited with 9.00Pounds Sterling. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.|
|7.7||FOR UK PLAYERS ONLY: Any funds you deposit with us will be held in a bank account in our name (the "Designated Account"). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players' use of our services. The funds will be retained by us in the Designated Account until used for that purpose.|
|7.8||FOR UK PLAYERS ONLY: Please note that the Designated Account meets the Great Britain Gambling Commission's requirements at the medium segregation level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website here.|
|7.9||FOR UK PLAYERS ONLY: If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority.|
|7.10||Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.|
|7.11||If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices.|
|7.12||You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services or Software by means of any other person's account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section 14 below.|
8. Payment Transactions and Payment Fraud by You
|8.1||You are fully responsible for paying all monies owed to us. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence of this. We may cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards in accordance with the terms of this User Agreement.|
|8.2||Cassava Enterprises (Gibraltar) Limited, will process your payments and handle your funds on our behalf. The name of Cassava Enterprises will therefore appear on your credit card statements (or on other payment statements as applicable). Subject to regulatory requirements, we may, from time to time, without notice, use any other company within our corporate group to provide such services.|
|8.3||We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services.|
|8.4||If we reasonably believe that a fraudulent payment is being made or received, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to close a user's account and terminate the User Agreement, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. We shall not be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen other if required by laws and regulations which apply to us. We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as shall detailed in the "Cashier".|
|8.5||All payments into your account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder.|
9. Our Promotions and Bonuses
|9.1||We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you ("Promotion Terms"). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.|
|9.2||You should check the relevant terms and conditions before participating in any promotions, bonuses, contests, competitions or special offers as by participating in such, you accept and agree to be legally bound by such terms.|
|9.3||We may cancel, modify or suspend the promotion, contest, competition, bonus or special offer, including without limitation, where required for security reasons, to comply with applicable law or regulation due to abuse or otherwise where the promotion is not capable of being conducted as specified as a result of exceptional circumstances.|
|9.4||In the event that we have a reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion (as further described in section 6.2(h)), then we may deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or close that user's account and terminate the User Agreement in accordance with section 14 below.|
|9.5||We reserve the right to disqualify certain countries from offers. Among the countries whose players are disqualified from promotions are those falling under section 3.4.|
|9.6||All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit through one of the websites owned or operated by us or any of our white label partners, and who have or previously had an account with any of the websites owned or operated by us, shall not be entitled to an additional welcome bonus.|
|9.7||Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions.|
|9.8||We may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software, unless you have unsubscribed from receiving marketing by these means. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the applicable Promotion Terms.|
|9.9||We will provide you with an opt-out option in relation to various types of communications from us and should you choose to opt-out from communications we shall respect your wishes in such regard.|
|9.10||Bonus funds are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds. Please see the Bonus Policy (Section 26) below for more details on wagering requirements.|
|9.11||Unless otherwise indicated in the promotion correspondence or an on-line offer, an offer is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.|
To be eligible to participate in any promotions, bonuses, contests, competitions or special offers, you must be a "Qualifying Player" i.e. you must:
10. What Are Our Obligations to You?
|10.1||Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this|
|10.2||We have no obligation to maintain account login details. If you misplace, forget or lose your account login details due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this.|
11. In What Instances Will We be Liable to You?
|11.1||You have certain rights under law in respect to the provision of the Services and you have certain legal remedies if we breach any of these rights. Nothing in the User Agreement will affect these legal rights or remedies. For more information about your legal rights contact your local Citizens Advice Service.|
|11.2||Nothing in the User Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our failure to use reasonable care and skill or the failure of our employees or agents to do so.|
Subject to sections 11.1 and 11.2 above, we and/or the Brand Owner will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:
In addition, we will not be responsible for:
|11.4||Subject to section 11.1 above, we and/or the Brand Owner do not promise that the Software or our Services will be available uninterrupted and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.|
|11.5||Subject to those rights set out in section 11.1 above, we and/or the Brand Owner do not promise that the Software and/or Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.|
Unless otherwise stated in the Disconnection Policy and section 26.2.13, in the event of a systems or communications error, delay, or interruption, or a malfunction, bug or virus relating to account settlement or resulting in loss of data or winnings or bonuses or any other similar benefit (each an "Error")
|11.7||If you receive any winnings or bonuses (or any other similar benefit) ("Benefits") as a result of any error made by us or on our behalf (whether technical or manual) in calculating, allocating or distributing Benefits, we may void the Benefits and, to the extent that you have already received or been credited with a payment in respect of the same, you will repay that amount to us or we may deduct it from your account.|
|11.8||Subject to the above, the Software and Services are provided on an 'as is' and 'as available' basis. We and/or the Brand Owner make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Services or the Software. In addition, we and/or the Brand Owner do not promise that the Software and/or Services will meet your requirements.|
|11.9||Other than as described in this section 11, we and/or the Brand Owner do not provide any guarantee in any way in respect of the Software or Services or with respect to statements made by advertisers on or via the Software and/or Services.|
12. Your Breach of These Terms and Conditions
|12.1||You will compensate us (and/or, where applicable, the Brand Owner) for any losses, costs and expenses, including legal fees, which such parties suffer as a result of any material breach of the User Agreement by you.|
|12.2||Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement in accordance with section 14 below, and/or stop you from registering another account with any of the websites owned or operated by us. In such cases we shall only return to you the cashable funds in your real money bankroll, excluding any expenses or damages directly caused to us in relation to such breach, where such amount is positive. However, if you have materially breached the User Agreement, we reserve the right to withhold any deposits, winnings or funds in your account. In addition, we may withhold any funds in your account(s) if so required by applicable law, regulation or by any relevant authority. Failure to comply with the User Agreement may also result in disqualification and/or legal action being taken against you.|
13. Your Disputes With Us
|13.1||Other than as a result of a technical failure which we are directly responsible for, you accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) our records shall be the final authority in determining the terms of your use of the Services.|
|13.2||If you have a claim or dispute we would advise you to initially raise such claim or dispute with the customer service department at email@example.com. Where possible, please provide us with all the relevant information or evidence reasonably required to review your claim or dispute.|
|13.3||Our support team will review your claim and provide you with its decision within 14 business days of you submitting your claim or dispute.|
|13.4||If you do not agree with the decision made by us, you should contact our Support Manager to appeal the decision made by our support team and provide our Support Manager with all the relevant evidence in relation to your appeal promptly.|
|13.5||The Support Manager will re-review your claim or dispute and provide you with our final decision within 14 business days.|
|13.6||If you play in any EU member state, you can refer a gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/.|
FOR UK PLAYERS ONLY: In the event that the dispute is related to the outcome of a gambling transaction and you remain unsatisfied with the results of the above procedure, you may refer your dispute to an alternative dispute resolution procedure with eCOGRA. Where you refer your dispute to eCOGRA you are advised to do so promptly following receipt of our final decision. More information regarding eCOGRA'S dispute resolution services can be found at http://www.ecogra.org/srs/policies_procedures.php. For a dispute resolution form please see http://www.ecogra.org/srs/dispute.php.
The above procedure and guidance will not, of course, limit you from filing any claim with the courts in England and Wales or referring a gambling transaction dispute out-of-court through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/ or affect any rights which you may have under applicable law.
Please note that in the event you may have any claim or dispute which involves players that do not play in the United Kingdom, eCOGRA'S dispute resolution services as stated above will not apply to you. However, if such other player plays in any EU member state other than the United Kingdom, you can refer the gambling transaction dispute through the European Commission's Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/.
14. Account Closure and Termination
|14.1||The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms.|
We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:
|14.3||Unless otherwise provided in the User Agreement, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request.|
|14.4||You may terminate the User Agreement and close your account at any time by sending an email to us at firstname.lastname@example.org. Such termination of the User Agreement shall take effect upon the closing of your account (including account login details), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.|
On termination of the User Agreement:
|14.6||The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.|
|14.7||If you have chosen to self-exclude yourself from our Site, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary "Take a Break" period, your account will be closed only at the requested brand only.|
|14.8||If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our "Responsible Gaming" procedure, you must not use our Software or Services or open new accounts with us or with any of the websites owned or operated by us or with any other company within our group of companies whilst such issue persists.|
|15.1||If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply. In such cases, the part disallowed or ineffective shall be interpreted as closely as possible to its original aim.|
|15.2||If you breach the terms of the User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms.|
|15.3||Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under section 14.5.|
|15.4||Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us.|
|15.5||We may transfer our rights or obligations or sub-contract our obligations under the User Agreement, in whole or in part, without your consent: (i) to any entity within our corporate group, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which we may be involved in. The balance in your account shall not be negatively affected by such transfer or subcontracting. You may not transfer any of your rights or obligations nor sub-contract any of your obligations under the User Agreement in whole or in part.|
|15.6||FOR UK PLAYERS ONLY: Without affecting your rights with respect to the Designated Account as stated above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.|
|15.7||FOR ALL OTHER PLAYERS: Nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.|
16. Gaming Regulations
|16.1||We are regulated by the laws and gaming regulations of Great Britain and Gibraltar, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain's or Gibraltarian authorities (as applicable) pursuant to such laws and regulations. For more information regarding the licensing status of 888 UK Limited, Virtual Digital Services Limited and Cassava Enterprises (Gibraltar) Limited, please see here.|
17. Use Of Our Chat Feature
As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
|17.2||In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.|
|17.3||PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.|
18. Customer Service Department
|18.1||For service quality assurance calls made by you to the customer service department may be recorded.|
|18.2||You hereby expressly consent to us using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by us, our partners or affiliates from time to time.|
|18.3||We will not tolerate any abusive behavior exhibited by users of the Service to our employees. In the event we deem that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of our employees, we shall have the right to close your account with us and terminate this User Agreement and such act will be considered as a breach of this User Agreement by you.|
19. Exchange Rates
|19.1||Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from http://www.xignite.com (with such rates being regularly updated throughout the day). A small fee may be charged which is comparable with commercial rates offered by banks and credit card companies.|
20. Governing Law
|20.1||FOR UK PLAYERS ONLY: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA or the European Commission's Online Dispute Resolution Platform, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to.|
|20.2||FOR ALL OTHER PLAYERS: The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of Gibraltar. If you wish to take court proceedings against us you must do so in the courts of Gibraltar which both you and we submit to.|
21. Provisions Relating to Jackpot Winnings and Live Casino
Progressive Instant Win or Casino Jackpot Winnings
FOR UK PLAYERS ONLY: Jackpot prizes shall be awarded to the winners only after being validated. FOR ALL OTHER PLAYERS: Jackpot prizes shall be awarded to the winners, after being validated, in up to 24 monthly installments if so decided by us at our sole discretion. FOR UK PLAYERS ONLY: Jackpot prizes shall be awarded to the winners only after being validated.
In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result.
22. Language Discrepancies
|22.1||The User Agreement has been drafted in the English language. In the event of any discrepancy between the English language version of the User Agreement and any translated version of the User Agreement, the English language version shall prevail.|
23. Disconnection Policy
|23.1||Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the "My Account" page. For more information please contact customer service department at email@example.com.|
24. Instant Games RTP
|24.1||The IG RTP can be found here. The figures found therein reflect the percentage of total player unit winnings to the total unit amount wagered by all players for the month under review.|
25. Provisions Relating to Your Participation in The Games on The Site
|25.1.1||If you have not successfully made a real money deposit into your account ("Non Funded Account"), the maximum aggregate real money winnings you can receive is limited to £100 (subject to all applicable wagering requirements being met). If your win or your aggregate winnings is more than £100, subject to all applicable wagering requirements being met, you will be entitled to receive up to £100 in his/her real money balance. Any real money winnings above such amount will be void. Deposits that have been made after the above £100 win will not be voided, however you will still not be entitled to receive the voided winnings generated prior to such deposit.|
|25.1.2||Only one player from each specific IP address shall be allowed to open one game on any of the websites within the same network.|
26. Bonus Policy
|26.1||We give bonus offers on the Site from time to time. These bonuses are subject to the following rules:|
|26.1.1||Bonus Funds are: (i) a cash bonus from deposits, (ii) cash from the redemption of bonus points, (iii) any other cash bonus that you may receive from us through offers which include but are not limited to promotions. Please note that withdrawal restrictions may apply to any Bonus Funds.|
|26.1.2||Bonuses will be credited to your account as Bonus Points or Bonus Funds only, unless otherwise stated.|
|26.1.3||You may only cash out real funds, subject to the Withdrawal Policy, and may never cash out any Bonus Points or Bonus Funds. Winnings generated from the Bonus Funds may become real balances as set out.|
|26.1.4||Wagering Requirements: Each bonus has its own wagering requirements. In order to meet the applicable wagering requirement, no real money shall be deemed to contribute (in full or in part) to the wagering requirement, unless otherwise specified by us.|
Please note that not all IG contributes the same to the wagering requirements. The following is a list of contributions for each individual game type:
|26.1.6||Real funds will always be used in a game before Bonus Funds and the status of both will be displayed in each player's "My Account" webpage.|
|26.1.7||Please note that if you do not log in to your account for a period of 90 days, your vouchers, IG Free Spins, Loyalty Points, Bonus Funds, Bonus Points, VIP Chips and any related winnings where the wagering requirements have not been fulfilled, if any, shall be forfeited by you without further notice and are not refundable.|
|26.1.8||If you place a wager on IG with Restricted Funds and win at least £400, subject to the fulfilment of any wagering requirements, you will receive up to a maximum of £400 over the initial bonus amount granted to you, which was used to generate such winnings. By way of example, if you are granted £100 in Bonus Funds, and the winnings generated from such Bonus Funds on IG at the time of the fulfilment of the applicable wagering requirements are £600, then £500 will be transferred to your real money bankroll (i.e. the £100 bonus amount and £400 in winnings). Such limitation shall not apply to verified progressive jackpot winnings derived from Restricted Funds. Restricted Funds means all the Bonus Funds and IG Free Spins that have not yet met the wagering requirement and any winnings associated with such Bonus Funds or IG Free Spins.|
|26.1.9||Game winnings which are a result of bonus wagering will be accumulated to the bonus bankroll according to the rules set out herein. Once the wagering requirements for a specific bonus are completed, the remaining Bonus Funds and winnings associated with such bonus will be transferred to the player's real bankroll.|
|26.1.10||On selected IG jackpots, only wagers with real money shall increase the jackpot prizes, in such cases the RTP will appear as a range in the IG RTP report which can be found here.|
|26.1.11||The first deposit bonus in the Site is 100 free spins. The first deposit bonuses offered only applies to a Non-Funded Account. Only one first deposit bonus may be granted to you subject to the applicable terms and conditions. The minimum deposit to qualify for the bonus offer for the first deposit is £10. Maximum win is £10 per set of 20 free spins with x80 wagering requirements. For example: If your first deposit is £10, the bonus is 100 free spins. If you deposit less than £10 no bonus will be given.|
|26.1.12||Unless otherwise stated in the specific terms and conditions relating to a non-deposit bonus, prior to cashing out such bonus, you must wager x70 the total amount of the Bonus Funds granted prior to cashing out your Bonus Funds. For example, with respect to a non-deposit related bonus of £10, you must wager at least £700 before cashing out the £10 bonus. Should you cash out your bonus before wagering £700, you will forfeit your bonus.|
|26.1.13||In the instance of a deposit related bonus, you must wager x30 the total of (the amount of the deposit + the amount of the Bonus Funds granted) prior to cashing out the deposit. If you do cash out any or all or your deposit before meeting the wagering requirements, you will forfeit the Bonus Funds granted. For example: with respect to a deposit related bonus, if you received 100% bonus on your £20 deposit, you must wager at least £1,200 before cashing out your deposit. Should you cash out your deposit before wagering £1,200 you will immediately forfeit your Bonus Funds. Only wagers made using Bonus Funds granted contribute towards fulfilling the wagering requirements.|
|26.1.14||Winnings generated as a result of bonus wagering will be accumulated to your bonus bankroll according to the provisions set out herein. Once the wagering requirements for a specific bonus have been completed, the remaining balance will then be transferred to your real bankroll. If you cash out before meeting the wagering requirement, you will forfeit all Bonus Funds (including the above such winnings).|
|26.1.15||Re-Deposit Bonus: In the event we offer you a re-deposit bonus (as we may determine from time to time), the following shall apply. The regular reâdeposit bonus percentage will be specified by us and may vary for each deposit you make.|
|26.1.16||We may offer you the option to opt out of receiving our deposit bonuses which includes but is not limited to the First Deposit Bonus and Re-Deposit Bonus by ticking the box found in the Site's cashier, where available. If you choose to opt out of receiving deposit bonuses, you will not be entitled to participate in any deposit related offer, even if such offer is displayed or communicated to you.|
|26.1.17||We reserve the right to decline to grant you any deposit bonus offer, in the event that you have an outstanding withdrawal request until such request has been either reversed by you or processed by us.|
|26.1.18||We reserve the right to decrease or deny you any deposit bonus offer when you deposit through selected payment methods and/or deposit from selected countries.|
|26.1.19||Winnings that result from playing on IG with Bonus Funds and have met the applicable wagering requirements may be cashed out of the player's account subject to the limitation to the maximum winning amount defined for a Non-Funded Account, if applicable.|
|26.1.20||Registration promotions and the first deposit promotions cannot be combined with any other similar promotion.|
|26.1.21||Any suspicious cashâins, in which there may be cause for belief that less than the minimum wagering requirements were made during the claiming of a promotional offer, will be audited before being processed.|
Unless otherwise stated in the specific terms and conditions of a specific offer, if you win a tangible prize, you may instead choose to receive real money into you real money account with the Site instead of such prize. However, such real money credited to your account with the Site will be 50% of the tangible prize's retail value.
Please note that separate terms and conditions exist for the claiming of promotions or offers.
|26.2||Your use of the Free Instant Games are subject to the terms below:|
|26.2.1||Whilst we describe the IG promoted as "free" we do require you to register with the Site. You are not required to pay anything in order to play the IG Free Spins once they are granted to you.|
|26.2.2||We reserve the right to choose, whether IG Free Spins can only be played on specific games or devices.|
|26.2.3||IG Free Spins may be granted in various formats, for example as part of a voucher granted by us. The number of IG Free Spins granted to by us is subject to each promotion offer and can vary.|
|26.2.4||In the event that you begin to play with a voucher on a specific type of device, for example a PC or mobile device (where available), you will only be able to complete your use of the applicable voucher on that specific type of device.|
|26.2.5||We may cap the amount that you may win from your IG Free Spins, regardless of the winning amount displayed.|
|26.2.6||Winnings resulting from IG Free Spins will be granted to your IG bonus bankroll or real money bankroll, according to the promotion offer, once you have used all the IG Free Spins granted to you on the relevant voucher, and subject to the voucher still being in force and the maximum winning amount. Please note that a voucher may have an expiry date.|
|26.2.7||If you fail to use any voucher(s) granted to you at the time of cash-out, then you will forfeit such voucher(s).|
|26.2.8||You agree by accepting the IG Free Spins to meet the wagering requirement in accordance with any applicable promotion offer.|
|26.2.9||If you fail to meet the IG Free Spin(s) wagering requirements, or you have failed to use the IG Free Spin(s) granted to you by the expiration date (if applicable) then you will forfeit any related winnings which have accrued to your bonus bankroll or real money bankroll, as the case may be.|
|26.2.10||You may start playing IG Free Spins provided by a new voucher once you have used all IG Free Spins on your current voucher.|
|26.2.11||Winnings generated from your IG Free Spins will be detailed in the My Account page.|
|26.2.12||Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in your bonus bankroll, IG bonus bankroll or real money bankroll or otherwise according to the promotion offer. Unless otherwise stated: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped at £5.|
|26.2.13||In case of disconnection recognized after you begin to use a IG Free Spin, we will play the applicable IG Free Spin for you and update your balance accordingly.|
|26.3||Your receipt of prizes is subject to the terms below:|
|26.3.1||Qualifying Players who win a prize as the result of any promotion (each, respectively, a "Winner" and a "Prize") agree that there is no right to a cash alternative unless we elect to offer such a cash alternative.|
|26.3.2||Unless otherwise indicated there, a cash Prize will be paid into the account of the Winner.|
|26.3.3||Where we arrange for a non-cash Prize to be delivered to you, the delivery may need to be signed for, but in all cases we reserve the right to require that a particular Prize is made available for collection by you.|
|26.3.4||We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law or if we have cause to disqualify the Winner for reasons which include but are not limited to those listed in section 6.2. The Company shall have no liability to the original Winner if they do not receive the Prize in such circumstances.|
|26.3.5||Any entitlement to receive a Prize is non-transferable.|
|26.3.6||The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.|
|26.3.7||Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.|
|26.3.8||Except as expressly provided in these promotion terms, the Prize is provided on an 'as is' and 'as available' basis. We make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose or completeness of the Prize. In addition, we do not promise that the Prize will meet your requirements.|
|26.3.9||We are not responsible for any loss or damage caused to Prizes due to postage or delivery.|
|26.3.10||All Prizes / promotions are advertised as being in pounds sterling, however if your account is registered in Euros or US Dollars, or any other currency we may offer, then the prize or cash value will be paid to you in your currency, unless stated otherwise in the relevant promotion terms. For example, if the advertised prize is £100 and your account is registered in US Dollars, then the prize you will receive will be $100.|
27. Invite a Friend Bonus Scheme
|27.1||The 'invite a friend' Bonus is intended for individual use only and cannot be applied to Webmasters or on a bigger scale.|
|27.2||The 'invite a friend' Bonus Scheme is only applicable for distinct referrals without a prior or existing user account at the Site.|
|27.3||There is a limit of 15 referrals per month (i.e. depositing players).|
|27.4||Once the referee has achieved the necessary criteria, the 'Invite A Friend' Bonus will be granted to the referrer within 72 hours.|
|27.5||The 'Invite A Friend' Bonus will be provided in the form of £10 bonus funds and has a 70X wagering requirement before any winnings can be withdrawn as cash.|
|27.6||£10 Bonus Funds are only awarded when a referee registers with the Site and deposits a min of £10 on the site, and wagers of minimum £5 within 14 days from the invitation date.|
|27.7||The referee must not share with the referrer, a payment or deposit account, the same email address, IP address or computer/device. If this does occur the Loyalty Points and the referral will be void.|
|27.8||The referee must register through the link sent by the referrer in order for the referrer to be eligible for the 'Invite A Friend' Bonus.|
28. Deposit and Withdrawal Policy
|28.1.1||The Site caters for various payment options as detailed below.|
From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account.
Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you.
|28.1.3||The Site restricts the total number of registered payment methods per player to 5.|
|28.2||Deposits and Withdrawal Methods|
|28.3||Deposit Policy Overview|
|28.3.1||Approved transactions will be automatically credited to your account so you can begin playing immediately. However, in case you used a wire transfer deposit method, your account will be credited within 5-8 business days after we have received the wire transfer.|
|28.3.2||The minimum deposit on the Site is £10.|
Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance,you can contact our customer service team at firstname.lastname@example.org.
We may vary your deposit limits, following a review of your playing status and account history.
|28.4||Withdrawal Policy Overview|
|In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal. For assistance with any aspect of your withdrawal, please click here to contact us.|
Can I reverse a withdrawal request?
Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Site cashier) you may cancel your withdrawal request within two business days by clicking the 'Reverse Withdrawal' button in the Cashier. After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
How will I receive funds once I have requested a withdrawal?
How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s).
Your "Transaction Balance" for each payment method (other than those detailed in 'Are there any deposit methods that do not have a Transaction Balance?') is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method, measured over the past 4 months. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the "Remaining Withdrawal Balance". For example, if you deposited £300 in total and requested to withdraw £450, your Transaction Balance would be £300 and your Remaining Withdrawal Balance would be £150.
When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier.By way of example, if on:
your total Transaction Balance would equal £300, which would be allocated to each payment method as follows:
If on Sunday you requested a withdrawal of £450, then the first £300 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:
Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £150 and this would be paid to your chosen payment method(s).
How will I be paid my Remaining Withdrawal Balance?
You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:
We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason.
*Are there any deposit methods that do not have a Transaction Balance?
Yes, due to regulations imposed by issuers of Visa credit/debit cards and MasterCard/Eurocard credit/debit cards, deposits made with certain Visa credit/debit cards and Mastercard/Eurocard credit/debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods.
In addition, we will not be able to offer withdrawals by paysafe.
For more information, please contact our member support team at email@example.com for more information.
How quickly will my withdrawal request be processed?
We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
Is there a minimum amount that I must withdraw?
Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll.
The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent in other applicable currencies).
If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support at firstname.lastname@example.org
Will I need to provide certain documents before making a withdrawal?
In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures.
We may require you to provide one or more of the following documents:
For more information on how to provide the relevant information please contact us at email@example.com.
Can I request a withdrawal in a different currency to that of my deposits?
No, you can only withdraw in the currency in which you have deposited in.
Can I withdraw a bonus?
Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy.
29. VIP CLUB
The Company classifies VIP players according to the cumulative deposits made by the player since joining. The classifications are as follows:
|29.2||The Company reserves the right to amend or remove any aspect of the VIP Club at any time without notice or compensation.|
|29.3||Only funded players earn VIP Chips|
|29.4||The VIP Club links accounts across several of our brands or so called 'sister sites'. These brands include but are not limited to Costa Games, Slot Crazy, Fantastic Spins, Sky High Slots and Slots Force. Linking of accounts is based on email address. If you have different email addresses across the different sites, your accounts will not have been linked automatically|
|29.5||Players earn 1 VIP Chip for every Pound/Euro/currency equivalent real cash wagered at Fantastic Spins. Bonus Funds wagering does not qualify. Full exchange rate terms can be found here.|
|29.6||You can request the linking of accounts but any such action is at the sole discretion of the Company. The Company's decision in such regards is final.|
|29.7||The Company accepts no responsibility in case accounts have been linked incorrectly.|
|29.8||You are only allowed one active account per site. If you have multiple accounts on one site, you are in breach of these Terms & Conditions and all your accounts may be closed and any remaining balances confiscated.|
|29.9||Your VIP chip balance is displayed in the VIP Club website section. The balance updates overnight. No fractions are being displayed, but all wager is being recorded and used to calculate your total VIP Chip balance.|
|29.10||If you have not earned any VIP Chips for 60 days or more, your VIP Chip balance will become null and void and any VIP Chips you have in your account will be removed.|
|29.11||The Company accepts no responsibility for system mal-functions that prohibit the allocation or calculation of VIP Chips earned.|
|29.12||The Company may stop/change the VIP Programme at any time without any prior notice.|
|29.13||The Company maintains the right to disqualify or exclude any player from being a VIP player, at its sole discretion.|
|29.14||The Company does not offer any compensation for times when the VIP Club may be unavailable for technical reasons.|
|29.15||Unless stated otherwise, websites full terms and conditions apply.|
|29.16||Deposit Bonuses: All VIP deposit bonuses are credited as alias bonuses. No code is required. They are valid for 24 hours from purchase. Wagering requirements are 20x the deposit + 20x the bonus amount.|
|29.17||Free Spins: Free Spins expire after 7 days from the moment of purchase. Max winnings from Free Spins equal to 10p per spin, e.g. max winnings from 10 Free Spins are £1 bonus cash.|
|29.18||Speed Spins: Speed Spins expire after 7 days from the moment of purchase. Max winnings are equal to £1 bonus cash for every 60 seconds purchased, e.g. max winnings from 60 seconds of Speed Spins are £1 bonus cash.|
There are limits in place based on the player's VIP level for how many products can be redeemed during any 7 day period:
|29.20||For assistance regarding your VIP Chips and VIP Chips purchases please email us at firstname.lastname@example.org|
30. Responsible Gaming Policy
|30.1||The full responsible gaming policy can be viewed here.|
Last update: 11th June 2018